Shipping & Handling

Free worldwide shipping

 

Estimated delivery times for orders (for in-stock items)

• Europe - 5 to 8 days from dispatch
• Asia - 5 to 7 days from dispatch
• Australia - 7 to 10 days from dispatch
• USA / Canada - 7 to 10 days from dispatch
• Rest of the world – 7 to 10 days from dispatch

Please note that we do not process orders or ship on weekends and public holidays.  We regret that delivery cannot be made to post office boxes. 

If you have any questions relating to shipping to your country or have other questions concerning shipping, please email us at customerservice@hu-nu.com.

Some countries (such as USA and Europe) may be subject to import duties and local sales taxes.  These are levied once the package reaches its destination.  These, and charges for customs clearance, must be borne by the customer (typically to be paid upon receipt of the shipment).  Note that policies vary from country to country.  We have no control over these charges and are not responsible for them.  When ordering from Hu-nu you are considered the importer of record and therefore must comply with all laws and regulations of the country in which the goods are being received.

 

Order and Shipping Confirmations

After you place an order with Hu-nu, you will receive an order confirmation via email. When we ship your order, you will receive a shipping confirmation email which will include a tracking number.

 

Contact Us

If you have questions or concerns, please do not hesitate to contact Customer Service Department at customerservice@hu-nu.com. You can also call us Monday - Friday from 9AM - 5PM Hong Kong Time at +852 2824 8752.

 

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