Returns & Exchange

We hope that you will like what you have ordered, but if something isn't right, please let us know.

 

Return Policy

Changed mind / Wrong size / Dislike style or colour:

Merchandise must be returned within 20 days from the date of invoice.
Merchandise must not be worn, altered, or washed and must be in re-sellable condition.
Merchandise must have all tags (ie. hangtags and care labels) attached and returned in original packaging, if any.
Kindly Note: Shipping and handling charges are not refundable. Packages that arrive COD will not be accepted and returned to sender at their own cost.
Final Sale items may not be returned or exchanged and are not refundable.
Download and complete the Return Form, indicating the reason for return and send back together with merchandise, original invoice and packing slip.
All return shipping costs are to be paid by the customer.

 

Merchandise fault / Quality issue:

Hu-nu Activewear is committed to producing quality products; unless it’s made perfectly we won’t sell it. Sometimes, unfortunately, products do slip by that do not meet our high quality standards. 
Please contact us to arrange a free return delivery and replacement or refund. A refund for any shipping cost(s) is at the discretion of Hu-nu Activewear. 
Download and complete the Return Form indicating the reason for return and send back together with merchandise, original invoice and packing slip.

 

Refunds will be processed using the original payment method. 

We highly recommend that you send merchandise in a postage satchel with a tracking service. You are responsible for the product until it reaches us and are required to keep a record of any tracking/consignment note numbers. Hu-nu will not be held accountable for any packages sent by the customer that are lost in transit without track-and-traceable capabilities.

 

US customers ONLY, please return to:

Hu-nu Activewear
220 Montgomery Street, Suite 348
San Francisco, CA 94104, 
United States of America
+1 650 288 9956

 

All other customers, please return to:

Hu-nu Activewear
51/F Hopewell Centre
183 Queen's Road East
Wan Chai
Hong Kong
+852 2824 8752

 

Contact Us

If you have questions or concerns, please do not hesitate to contact our Customer Service Department at customerservice@hu-nu.com. You can also call us Monday – Friday, 9AM - 5PM Hong Kong Time at +852 2824 8752.

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